Privacy Policy
This Privacy Policy explains how personal information is collected, used, and protected when you use the website trueessence.space and related services operated by James Godwin (“we”, “us”, or “our”).
1. Information we collect
When you use our website or services, we may collect the following information:
- Personal details such as your name and email address when you create an account, subscribe, or contact us
- Account information related to your use of the True Essence Sanctuary
- Written reflections or content you choose to enter into private reflection spaces
- Payment-related information necessary to process subscriptions or purchases
Payment information is processed securely by third-party payment providers. We do not store full payment card details on our servers.
2. How your information is used
We use personal information to:
- Provide access to digital subscriptions and services
- Manage user accounts and subscriptions
- Process payments and billing
- Communicate with you regarding your account or service updates
- Maintain the security and integrity of the platform
- Improve the quality and functionality of our services
We do not sell, rent, or trade personal data to third parties.
3. Payment processing
Payments for subscriptions and services are processed by third-party payment providers, including Paystack.
These providers handle payment information in accordance with their own privacy and security policies. We receive only confirmation of payment and relevant billing details required to manage access to services.
4. Data storage and security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure.
User-written reflections within the Sanctuary are private and visible only to the individual user. They are not shared publicly.
While we take care to safeguard information, no method of online transmission or electronic storage is completely secure.
5. Communications
If you provide your email address, we may use it to communicate with you about:
- Account-related matters
- Subscription status
- Important service updates
You may opt out of non-essential communications at any time.
6. Data retention
We retain personal information only for as long as necessary to provide services, meet legal or operational requirements, or until an account is closed.
You may request deletion of your account and associated personal data, subject to any legal or administrative obligations.
7. Third-party services
This website may rely on third-party services for hosting, analytics, or payment processing. These services may process data as part of their function and are required to handle information responsibly.
8. Your rights
You may request access to, correction of, or deletion of personal information held about you by contacting us directly.
9. Changes to this policy
This Privacy Policy may be updated from time to time. Any changes will be reflected on this page.
10. Contact information
Email: jrsg@hey.com
Telephone: +27 79 495 5850
Terms & Conditions
These Terms & Conditions govern your use of trueessence.space and the services operated by James Godwin (“we”, “us”, or “our”). By accessing or using this website or related services, you agree to these terms.
1. Services provided
We provide access to digital subscriptions, written content, workshops, mentoring, and related contemplative services, including the True Essence Sanctuary.
Services are delivered digitally or in person as described on the Services pages.
2. Nature of the services
The services offered are educational and experiential in nature.
They are not medical, psychological, psychiatric, therapeutic, counselling, religious, financial, or legal services, and are not a substitute for professional care or advice.
Users are responsible for how they engage with and apply the content and experiences provided.
3. Eligibility
You must be at least 18 years of age to create an account or use paid services unless otherwise stated.
By using the services, you confirm that you are legally able to enter into a binding agreement.
4. Accounts and access
Access to certain services requires creating an account.
You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.
We reserve the right to suspend or terminate access if these terms are violated.
5. Subscriptions and billing
Some services are offered on a subscription basis.
Subscription details, pricing, and billing frequency are clearly presented at the time of purchase.
Payments are processed by third-party providers. By subscribing, you authorise recurring charges according to the selected plan until cancelled.
6. Intellectual property
All content provided through this website and services, including written materials, structure, and design, remains the intellectual property of James Godwin unless otherwise stated.
Content is provided for personal, non-commercial use only and may not be copied, distributed, or resold without prior written permission.
7. User content
Any written reflections or content you enter into private reflection spaces remain your personal content.
You grant us a limited right to store and process this content solely for the purpose of providing the service. We do not claim ownership of your reflections.
8. Limitation of liability
To the maximum extent permitted by law, we are not liable for any direct or indirect loss, damage, or harm arising from the use of this website or services.
Use of the services is at your own discretion and responsibility.
9. Availability and changes
We aim to provide continuous access to services but do not guarantee uninterrupted availability.
We reserve the right to modify, suspend, or discontinue any part of the services with or without notice.
10. Termination
We may terminate or suspend access to services if these Terms & Conditions are breached.
Users may cancel subscriptions in accordance with the Refund Policy.
11. Governing law
These Terms & Conditions are governed by the laws of South Africa.
Any disputes shall be subject to the jurisdiction of South African courts.
12. Changes to these terms
These Terms & Conditions may be updated from time to time. Continued use of the services after changes are posted constitutes acceptance of the updated terms.
13. Contact information
Email: jrsg@hey.com
Telephone: +27 79 495 5850
Refund Policy
This Refund Policy explains how refunds, cancellations, and billing are handled for services provided via trueessence.space.
1. Digital subscriptions
True Essence — The Sanctuary is offered as a digital subscription on a monthly or annual basis.
- Subscription fees are billed in advance
- Subscriptions may be cancelled at any time through the user account
- Cancellation stops future billing but does not result in a refund for the current billing period
- Access continues until the end of the paid billing period
No refunds are provided for partial periods or unused time.
2. Lifetime access
Lifetime access is offered as a one-time purchase.
Access becomes active immediately upon successful payment. Due to the nature of immediate digital access, lifetime purchases are non-refundable.
3. Digital products
Where individual digital products are offered, access is provided immediately after purchase and is non-refundable.
4. Workshops and mentoring
For workshops, facilitated sessions, or mentoring services:
- Refund eligibility, if applicable, is communicated at the time of booking
- Refunds may be offered if a session is cancelled by us
- Otherwise, refunds are considered on a case-by-case basis
5. Exceptional circumstances
In rare cases, refunds may be considered at our discretion. This does not create an ongoing entitlement to refunds.
6. Contact
Email: jrsg@hey.com
Telephone: +27 79 495 5850
Disclaimer
The services, content, and experiences provided through trueessence.space and the True Essence Sanctuary are educational and contemplative in nature.
They are designed to support self-reflection, presence, and personal awareness. They are not medical, psychological, psychiatric, therapeutic, counselling, or religious services and are not intended to diagnose, treat, cure, or prevent any condition.
Nothing provided through this website, including written content, guided invitations, or optional reflective dialogue with the AI-based guide referred to as the Sage, constitutes professional advice of any kind.
The Sage does not provide instructions, diagnoses, treatment recommendations, or therapeutic guidance. Any interaction with the Sage is intended solely to support reflective inquiry and awareness.
Participation is voluntary and undertaken at the user’s own discretion. Individual experiences may vary.
If you are experiencing significant psychological distress or believe you may require medical or mental health support, you are encouraged to seek assistance from a qualified healthcare professional.
By using this website and its services, you acknowledge and agree to this Disclaimer.